Overview
Here at Buck Mason, we're committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will pla
Full job description
Here at Buck Mason, we're committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand.
You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry.
Serve as the first contact and on-call resource for all customers via phone, email and live chat
Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
Use Excel and Google Sheets to track and analyze data for routine problem orders
Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
Partner with leadership team to create and execute new policies, procedures and client retention initiatives.
Strong leadership, organizational, administrative and project management skills.
A creative problem solver that looks for new solutions versus the status quo.
Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
You're serious about your grammar. The difference between you're and your matters to you.
Looking for passionate academics looking to grow with us.
Ability to work on-site at our Los Angeles office.
Health, dental & vision Insurance
Fitness & wellness benefits
401k retirement savings plan with Company matching
Quarterly clothing allowance
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v2
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Buckmason (lever) ↗Browse current Job and Scholarship listings from Buckmason (lever) →
