Part-time Data Contractor (10 hours / week over 5 days)

About Alloy.ai Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L on. Our proprietary commerce logic and AI Agents translate fragmented data into clear demand signals and prepare execution-ready actions — automatically. Sales and Supply Chain teams at brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to capture every revenue window, protect margins, and keep products on the shelf. From signal to action. Instantly. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

About The Role

This part-time contracting role is a crucial part of our Client Solutions team while we scale. This role will be online from 6 - 8am PT supporting getting data into our platform by 8am PT in order to ensure our customers have their latest data from key retailers.

It will involve executing an outlined process and QAing data as it flows into our system. This role may also engage in Tier 1 and Tier 2 support to our growing customer base. No advanced technical skills are required; the role is process-driven and training will be provided.”

About You

In this role, you will provide crucial support to make sure our data platform always has the most accurate data. You are able to work independently and pride yourself on completing a task successfully and QAing any issues if not with minimal supervision. You are reliable and can communicate effectively and succinctly to remote team members.

Be online and available 5 days a week with Saturday & Sunday a must every week from 6 - 8am PT except for Saturdays where you will be online 10am - 12pm PT.

Leverage an outlined process for ingesting data into the Alloy Platform by 8am PT which involves logging into a retailer portal, downloading data, and uploading it into Alloy’s system.

Proactively update Alloy internal team on any issues or delays that arrive via Slack.

Facilitate quality checks to ensure data accuracy.

If time allows, ​​triage inbound tickets and assign them to appropriate groups to resolve.

If time allows, respond to customer queries in a timely and accurate way via Alloy’s Zendesk ticketing system.

You must be able to consistently work Saturdays from 10am - 12pm PST, Sundays from 6am - 8am PST and 3 other days 6am - 8am Monday through Friday (5 total days, 10 total hours) including statutory holidays. Any planned unavailability needs to be communicated and coordinated in advance.

You must be available to work on Saturdays (10am - 12pm PST) & Sundays (6am - 8am PST) but the other 3 days during the Monday - Friday work week can be flexible based on the availability of the other contractors.

Detail oriented and comfortable in MS Excel and Google Sheets.

Comfort with data and QAing its accuracy. Ability to work independently with effective time management and minimal supervision.

While not necessary, experience using Zendesk or other help desk software in order to respond to customer inquiries is a plus.

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