Passenger Service Agent

Full Job Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 5 on 3 off, 40 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

Passenger Assistance (Heathrow Airport)

Forget the typical 9–5. Imagine planes as your office view and every shift bringing a new story

The Role

Join our Passenger Assistance team and be the reason our passengers enjoy a smooth, memorable and stress-free journey through the airport

Assisting passengers requiring support to and from the aircraft who may have limited mobility, visual or hearing impairments or just simply need some extra help, you’ll deliver outstanding service every step of the way

What You’ll Be Doing

• Assisting passengers who require support through the airport either on foot, by wheelchair or electric buggy depending on their needs

• Transferring passengers on and off the aircraft either into their seat or wheelchair through safe manual handling techniques

• Pushing wheelchairs and assisting with luggage

• Delivering a calm, professional service in a busy environment

What We’re Looking For

Someone who is:

• Friendly & approachable

• Reliable & punctual

• Calm under pressure

• A true team player

• Passionate about helping people

What’s In It for You

• Full training provided

• Work at one of the world’s busiest airports

• 24/7 GP access (for you & your family)

• Mental health support

• Cycle to Work scheme

• Discounts, cashback & exclusive perks

• Real career progression opportunities

Why You’ll Love It

Because no two days are the same Because you’ll meet people from all over the world Because you’ll genuinely change someone’s journey

And because helping someone travel with confidence, that’s a great feeling!

Please note that obtaining an airside pass is an essential requirement of this role. As part of this process, the successful candidate will be required to complete a full five-year background check, including a criminal record check.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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