Overview
Bask is building the infrastructure powering telehealth's future—starting with an expansive, accurate, and compliant retail, speciality, and compounding pharmacy (503a & 503b) network. We're looking for a Pharmacy Operations Specialist to help ensure medication accuracy, pharmacy partner success, and operational excellence at scale. This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of pharmacy, compliance, and data quality—and is excited to work in a fast-paced, startup environment. Support Clinical and Data Accuracy Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID Identify and resolve mismatches between back-end's for pharmacy instructions Maintain and improve Bask’s internal medication taxonomy to drive consistency and scal
Full job description
Full Job Description
Bask is building the infrastructure powering telehealth's future—starting with an expansive, accurate, and compliant retail, speciality, and compounding pharmacy (503a & 503b) network. We're looking for a Pharmacy Operations Specialist to help ensure medication accuracy, pharmacy partner success, and operational excellence at scale.
This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of pharmacy, compliance, and data quality—and is excited to work in a fast-paced, startup environment.
Support Clinical and Data Accuracy
- Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID
- Identify and resolve mismatches between back-end's for pharmacy instructions
- Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability
Assist in Building the Bask Pharmacy Network
- Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance
- Maintain partner records and ensure ongoing documentation is up-to-date
- Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues
Ensure Regulatory Alignment
- Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations
- Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths
- Contribute to documentation and SOPs for internal compliance workflows
Monitor Quality and Risk
- Support the rollout of error and adverse event reporting tools
- Log and track operational issues raised by providers, pharmacies, and telehealth clients
- Participate in root cause analysis and remediation efforts for any reported incidents
Contribute to Team and Process Development
- Execute defined workflows and processes with precision and consistency
- Offer insights to improve SOPs, tooling, or partner communication workflows
- Collaborate closely with cross-functional teams, including product, clinical, and compliance
What Success Looks Like
- Pharmacy data is accurate, complete, and up-to-date across systems
- Partners are properly onboarded, documented, and operating within expected performance thresholds
- Issues and risks are identified and resolved quickly with clear documentation
- Internal workflows are smooth, repeatable, and improving over time
Requirements
- 2–6 years of experience in pharmacy operations, healthcare data systems, or EHR/PBM environments
- Exposure to compounding pharmacies or telehealth (preferred but not required)
- Familiarity with pharmacy regulations (NABP, DEA, state-level rules)
- A detail-first mindset and comfort working with structured data and standardized formats
- Experience following or maintaining SOPs and reporting systems
- Strong communication and collaboration skills in a startup or lean team setting
Bonus: PharmD or clinical credentials (not required)
Why Join Us?
You’ll be joining a mission-driven team at the inflection point of telehealth transformation. If you’re passionate about pharmacy, compliance, and designing systems that save lives and make healthcare better—this is the role for you.
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