Product Operations Lead (f/m/d)

Official role information

<p><strong>Purpose of Position</strong></p> <p>The Product Operations Lead owns the product and portfolio operating model: the frameworks, cadences and standards that connect strategy, product planning, prioritisation and portfolio governance. The role leads a team of Product Operations Managers and is accountable for the quality, consistency and transparency of how work flows into and out of Product &amp; Technology.&nbsp;</p> <p><span data-contrast="auto">Product Operations is one of three functions in P&amp;T Operations, each owning a distinct part of how the organisation works:</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Product Operations owns the systems that connect strategy, product planning and portfolio governance.</span></li> <li><span data-contrast="auto">Delivery Operations owns the Engineering delivery system and team effectiveness.</span></li> <li>Technical Program Management owns the coordination of qualifying complex cross-team programmes.<span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong>What you'll be responsible for:</strong></p> <ul> <li>Own the product and portfolio operating model. Set the direction for how Product &amp; Technology plans, prioritises and reviews: strategy and planning cadences, prioritisation and portfolio governance, decision rights, portfolio-level dependency visibility, and the quality standards the model runs on. Build it so teams can run it without Product Operations in the room, because a system can look healthy while quietly depending on the people who built it. Steward the model as a whole and set priorities across the team.</li> <li>Safeguard the quality of work entering delivery. Define what a ready opportunity looks like and hold that standard: the problem is well understood, the evidence supports the opportunity, success measures are defined, and dependencies and ownership are clear. The measure of this is what happens downstream, with work entering delivery arriving better shaped and less of it returning as rework. Improve the quality of decisions before work reaches delivery, without taking the prioritisation call away from the people who own it.&nbsp;</li> <li>Lead and develop the team. Give the Product Operations Managers a clear remit and the space to own it. Coach them in the craft of their discipline, help them see the system they work inside, and build their careers deliberately.&nbsp;</li> <li>Deliver improvements directly. This is a hands-on role. Alongside setting direction, design and land changes personally: intake routes, planning cadences that fit how teams work, tooling standards in the Atlassian suite, portfolio views that leadership trusts.</li> <li>Contribute to P&amp;T Operations as a leadership team. Partner with the leads of Delivery Operations and Technical Program Management so the three systems reinforce each other, holding the boundaries between them and applying the principle that systems are improved before coordination is added.</li> <li>Make value visible. Ensure delivered outcomes are measured consistently, communicated clearly across the business, and fed back into the next planning cycle.</li> </ul> <p>&nbsp;</p> <p><strong>Your skills:</strong></p> <ul> <li><span data-contrast="auto">A background in product operations, technology operations or a closely related discipline, including designing and running planning and portfolio models at organisational scale.</span></li> <li><span data-contrast="auto">Fluent English, written and spoken.&nbsp;</span></li> <li><span data-contrast="auto">A track record of building planning, governance or prioritisation systems that outlasted their own involvement in them.</span></li> <li><span data-ccp-props="{}">A history of leading and developing a small team, including coaching people in a discipline they have practised directly. </span></li> <li><span data-ccp-props="{}">Time spent in product development in a SaaS environment, working alongside product, design and engineering. </span></li> <li><span data-ccp-props="{}">Confidence using data to describe the health of an operating system and to make the case for change.</span></li> <li><span data-ccp-props="{}">Systems thinking paired with the ability to work in the detail. Able to see where the operating model is straining before anyone raises it, and equally able to sit with one team, one broken handover or one badly shaped ticket and fix it.</span></li> <li><span data-ccp-props="{}">A strong sense of craft and quality. Not only designing how work flows, but raising the quality of what flows through it, and able to articulate what good looks like without turning it into a compliance exercise.</span></li> <li><span data-ccp-props="{}">Hands-on leadership. Gives direction, coaches people through their own decisions rather than making decisions for them, and still picks up the work when it needs picking up.&nbsp;</span></li> <li><span data-ccp-props="{}">Influence without authority.…

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