Product Operations Specialist | Bill Pay

Official role information

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to payments, reconciliation, and exception handling — while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams. Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues. Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS. WHAT YOU'LL DO - Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels - Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs - Own launch operations for new Bill Pay features as they move from Alpha to GA - Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog - Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar - Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows WHAT YOU NEED - 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred - Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction - Ability to translate qualitative feedback into crisp requirements and operational processes - Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders - Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact - Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements About Our Teams - Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend - Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions - Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities - Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk - Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform - Accounting owns creating intelligence in our accounting platform, saving finance teams time and money - Mobile owns our mobile app development and mobile strategy - Travel owns new capabilities for bookings and expense automation throughout a trip For candidates located in NYC or SF, the pay range for this role is $128,000 - $180,000.…

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