Professional Services Engineer (d/f/m)

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

As our Professional Services Engineer, you will step into a greenfield role where you turn high-impact enterprise architecture into reality from day one. Leveraging vivenu’s modern, API-first platform, you will bypass legacy tech debt to engineer high-performance integrations, custom automation, and core client implementations. Supported by Engagement Managers and Solution Architects who protect your focus and manage customer interactions, you will execute in deep technical build mode—writing production code, building reusable integration patterns, and shipping solutions directly into production. Ultimately, your engineering execution will have a direct business impact by turning major enterprise deals into successful go-lives and driving our global expansion.

Design and architect robust technical solutions, ensuring they are secure, scalable, and aligned with customer needs (headless vs. 3rd party integrations) Write scripts and light custom code to support data migration, automation, and system integration Partner with vivenu Engagement managers, Solutions Architects and Customer Success Managers to scope technical requirements and estimate effort Design, build, and deploy production applications that combine user business logic, APIs, SDKs, webhooks, vivenu best practices, and user-facing interfaces Collaborate directly with internal and external stakeholders, bridging the gap between technical teams and executives Engage directly with users to deeply understand challenges, requirements, and co-develop solutions, Contribute tooling, frameworks, and best practices that scale impact across accounts

3+ years of professional software engineering experience with depth of technical expertise comparable to core product developers. 1+ years of experience in a technical delivery role (e.g., Professional Services, Solutions Engineering, Implementation Engineering, or Customer Software Development). Strong proficiency in at least one core language (e.g., Python, JavaScript/Node.js, Java, or similar). Hands-on experience working with REST APIs, webhooks, and third-party system integrations. Working knowledge of SQL and relational databases for querying, data transformation, and migration scripts. Proven ability to debug complex issues quickly across multi-layered systems (data, API, application). Strong communication skills to articulate technical details internally, paired with the ability to navigate multiple client deliverables simultaneously.

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