Program Manager, SSD

Full Job Description

Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in strategic planning, network design, and driving scalable, continuous improvements across our fulfillment centers, supply chain, and last-mile delivery teams.

【Role Summary】 This role presents a unique opportunity to drive Amazon's ambitious goals for expanding and optimizing our SSD network in Japan. The successful candidate will lead programs, partnerships, and innovations to strategically grow our Sub Same Day delivery capabilities, ensuring best-in-class speed, coverage, and customer experience. You will drive robust planning processes and data-driven decision-making to create a positive impact on Amazon's SSD offerings in Japan through rapid services expansion and perishables integration. You will partner closely with multiple functional teams and stakeholder groups. The ability to influence without authority and execute with speed will be critical to success in this role. The ideal candidate should possess: • A successful track record of managing operations in logistics and rapid delivery services. • Strong analytical and business acumen with a focus on network design and optimization. • Experience in managing multiple stakeholder teams simultaneously. • Impactful communication skills. • A demonstrated commitment to Amazon's Leadership Principles, particularly Ownership, Bias for Action, Insist on Highest Standards, Customer Obsession, and Think Big.

We're seeking a self-starter who will take ownership of network operations and expansion challenges to create successful partnerships across stakeholder groups, driving strategy and execution to achieve SSD network growth goals at the right cost, while maintaining unparalleled customer experience.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities • Develop and execute SSD rapid operations strategies, set priorities, and communicate effectively across business partners and stakeholders • Ideate, define, and drive the execution of initiatives for Amazon's SSD network by partnering with stakeholder groups to optimize delivery speed, coverage, and customer experience • Translate customer needs, market trends, and business requirements into a logical sequence for network expansion, mapping our roadmap and program initiatives to measurable business value • Work with operations, supply chain, real estate, finance, tech, and delivery experience teams to prioritize and implement network expansion plans. • Conduct comprehensive analysis of current network performance, market potential, and future growth projections to inform expansion decisions • Collaborate with Retail and Supply Chain organizations to understand and measure the impact of network expansion efforts on overall SSD offerings • Identify and implement cost-saving opportunities and efficiency gains in processes, working across stakeholder functions to execute initiatives at scale • Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs, reports, and reviews that drive effective ultrafast and perishables operations • Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics for operations effectiveness, ensuring continuous improvement in SSD operations

Basic Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience working cross-functionally with tech and non-tech teams, including operations
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
• Speak, write, and read fluently in Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business Experience working cross-functionally with tech and non-tech teams, including operations Speak, write, and read fluently in English

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