Programme Support, Community Child Health

Full Job Description

Location: 200 Broadway Avenue, Palmerston North. Permanent, Part time (0.6FTE)An exciting opportunity has become available for an Admininstrator Programme Support to join the Child Health Community Service within Pa Harakeke: Healthy Women, Children, Youth and Community.Hours of work will be 24 hours a week. Actual hours will be negotiated with the successful applicant.Our Child Health Community Service is a multidisciplinary, community-focused team that works across the paediatric continuum to deliver high-quality, whānau-centred care. As an Administration Programme Support to the service, you will work closely with nursing, social work, and other health professionals to support children, young people, and their families across the MidCentral rohe.If this sounds like you, we look forward to receiving your application.Benefits An encouraging learning environment where you will continue to grow and be challengedA professional and supportive culture and team settingFulfilling and challenging work with great lifestyle optionsTailored wellness programmesHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About the roleWe are seeking an organised, family-focused, and proactive person to provide high-quality administrative support to our Child Health Community Service. This role is pivotal in ensuring smooth service delivery through effective patient administration, referral management, communication, and clerical support.As the Child Health Community Service Programme Support Administrator, you will be the first point of contact for many patients, whānau, and health professionals. You will provide efficient telephone and administrative support while ensuring the accurate management of patient information and referral processes.Key responsibilities include:Provide administrative support to ensure the effective delivery of Child Health Community Services.Coordinate referrals, appointments, clinic schedules, and waiting lists in accordance with service guidelines and timeframes.Maintain accurate patient information and data integrity within WebPAS and other health information systems.Act as a key point of contact for patients, whānau, healthcare providers, and community agencies, responding to enquiries professionally and sensitively.Prepare correspondence, reports, and service documentation, and support data collection and reporting requirements.Ensure patient records and information are managed securely and confidentially.Work collaboratively with clinical and administrative teams to support quality patient care and positive health outcomes. About youExperience in healthcare administration, clinical scheduling, or patient management.Knowledge of patient administration systems such as WebPAS, FPIM, or similar healthcare information systems.An understanding of patient confidentiality, privacy requirements, and health sector administrative processes.Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.Strong communication skills and the ability to work collaboratively with clinical teams, patients, and whānau.A commitment to supporting equitable, high-quality health services and positive patient experiences.About the Team/ServiceOur team is a multidisciplinary team that is community facing but works across the paediatric continuum. The programme support role will work alongside nursing and social work members of the Child Health Community team.Te Pae Hauora o Ruahine o Tararua - MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay.Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.About the LocationManawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College.Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance.Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight.For more information on living and working in the Manawatū:Manawatū & Palmerston North - Visit | Live | Study | BusinessWorking at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to ApplyTo apply please click apply now. All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Nicola Lean, Clinical Nurse Manager, Child Health Community Service.We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

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