Project Support Officer

Full Job Description

About us

AHA is Australia's largest specialist health and human services consultancy. Now in our 35th year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.

AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients.

You will be joining an organisation that is very involved in ensuring that Victoria’s children and young people with disabilities and additional needs receive the inclusion support they need to participate in their education on the same basis as their peers.

About the role

The Kindergarten Inclusion Support (KIS) program provides additional support to government-funded Victorian kindergartens to promote the access and participation of children with disability, developmental delay with high support needs, or complex medical needs.

There are two streams that kindergartens can apply for additional support under:

• Kindergarten Inclusion Support Program – Disability
• Kindergarten Inclusion Support Program – Complex Medical Needs.

The KIS project support team is responsible for the efficient and accurate processing of over 4,500 applications for additional support per year.

As a Project Support Officer, you will:

• Provide help desk support to kindergarten services, KIS providers, and Department of Education staff in relation to application enquiries.
• Assist kindergarten staff to sign up to the KIS application portal, and support with ongoing use and resolving any technical difficulties they may experience.
• Check and validate applications against program requirements.
• Direct applications through each stage of the application process.
• Provide support to AHA's team of application assessors.

On offer

• Commencement: 12 October 2026
• An attractive salary of $76,874 + 12% superannuation FTE (pro-rata for fixed-term).
• Fixed-term contract: either 7 or 9 months to support with peak application period.
• Option to work full-time or 4 days/0.8 FTE.
• Hybrid working arrangements, with a mix of work from home (up to 4 days per week depending on your preference) and office-based (Melbourne CBD) work.
• Provision of technical equipment with access to leading customer support software.
• Ongoing training and support.
• A supportive and collegiate team environment.

About you

You pride yourself on delivering excellent customer service and having an eye for detail.

In addition, you have:

• 3+ years of experience in project/program support or similar administration role. Experience in the health, disability or education sectors will be highly regarded.
• A proactive and flexible approach to undertake varied tasks in a fast-paced environment.
• Strong computer skills, including data entry, database management, and ability to provide technical support.
• Strong written and verbal communication skills, including experience liaising with external stakeholders by telephone and email.
• Good organisational skills and effective time management.
• An ability to quickly learn and apply new concepts and knowledge.

To apply please upload your CV and a cover letter outlining how your skills and experience align with the requirements of the role. Please include your preference to work full-time or 4 days/week on your application.

Note: applications that do not include a tailored cover letter will not be considered.

Applications close 5pm Monday 7 September 2026.

All questions can be directed to recruitment@aha.com.au

Applicants must have full Australian working rights.

The successful candidate will be required to undergo a police check and working with children check prior to commencement.

Further information about AHA is available at our website: www.aha.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

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