Overview
As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents Monitoring and responsible for the overall Quality Assurance Process Liaise with QA Ops Manager regarding operation daily Review quality assurance policies and procedures Develop, recommend and monitor corrective and preventive actions Update internal policy & SOP based on new regulations from regulator Prepare reports to communicate outcomes of quality activities Identify and organize training needs to meet quality standards Coordinate collaborations with other departments. Conduct Internal and External calibration Monitoring and developing team performance and coaching team if needed
Full job description
Full job description
-
As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents
-
Monitoring and responsible for the overall Quality Assurance Process
-
Liaise with QA Ops Manager regarding operation daily
-
Review quality assurance policies and procedures
-
Develop, recommend and monitor corrective and preventive actions
-
Update internal policy & SOP based on new regulations from regulator
-
Prepare reports to communicate outcomes of quality activities
-
Identify and organize training needs to meet quality standards
-
Coordinate collaborations with other departments.
-
Conduct Internal and External calibration
-
Monitoring and developing team performance and coaching team if needed
Qualifications and requirements
-
Male/Female
-
Age max. 35 years old
-
Bachelor degree any major
-
Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
-
Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill
Requirements & qualifications
-
Male/Female
-
Age max. 35 years old
-
Bachelor degree any major
-
Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
-
Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered from the employer’s public SmartRecruiters Posting API. The public detail endpoint was fetched and its job-ad sections were normalized into a complete, safe candidate-facing description.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Cermaticom Careers ↗Browse current Job and Scholarship listings from Cermaticom Careers →
