Overview
AYANA Hospitality is seeking a dedicated and experienced Quality Manager for AYANA Komodo In this key role, you will be responsible for ensuring that our quality standards protocols are met and maintained throughout the resort. You will work closely with various departments to foster a culture of excellence and compliance with regulations, ensuring our guests enjoy a safe, and high-quality experience. Key Responsibilities Lead and facilitate Tiger Teams to drive improvements aligned with key hotel indicators and GSI data. Conduct Performance Excellence Planning (PEP) reviews and support departments with data analysis, root cause identification, and action planning. Initiate and execute quality and hotel projects based on strategic plans, operational needs, or General Manager’s direction. Analyze GSI, Hotsos, and operational data to recommend key drivers, improvement initiatives, and proc
Full job description
Full Job Description
AYANA Hospitality is seeking a dedicated and experienced Quality Manager for AYANA Komodo In this key role, you will be responsible for ensuring that our quality standards protocols are met and maintained throughout the resort. You will work closely with various departments to foster a culture of excellence and compliance with regulations, ensuring our guests enjoy a safe, and high-quality experience.
Key Responsibilities
- Lead and facilitate Tiger Teams to drive improvements aligned with key hotel indicators and GSI data.
- Conduct Performance Excellence Planning (PEP) reviews and support departments with data analysis, root cause identification, and action planning.
- Initiate and execute quality and hotel projects based on strategic plans, operational needs, or General Manager’s direction.
- Analyze GSI, Hotsos, and operational data to recommend key drivers, improvement initiatives, and process enhancement opportunities.
- Supervise the Quality Administrator and ensure smooth daily operations within the Quality team.
Requirements
- Bachelor’s degree in Tourism, Hospitality, or a related field.
- Minimum 2 years of experience as a Quality Manager in a 5-star or luxury hotel/resort.
- Background in auditing or training within ISO 9001, Six Sigma, TQM, or equivalent quality management systems.
- Strong understanding of project management principles.
- Proficient in Microsoft Excel & PowerPoint with excellent English communication skills (written and spoken).
Qualifications And Requirements
Mid-Senior level
Requirements & qualifications
Mid-Senior level
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Ayana Careers ↗Browse current Job and Scholarship listings from Ayana Careers →
