Renewals Manager

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.

FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

The Renewals Manager supports FinQuery's revenue retention by executing the renewals process for an assigned book of customers. Working in close coordination with Customer Success, Sales, Legal, and Finance, this role manages customer communications, renewal quotes, pricing negotiations, and contract administration to drive on-time renewal closure, minimize financial attrition, proactively identify and address renewal risk, and surface opportunities for account growth.

Reports To: Customer Success Program Manager

Execute the renewals process for a portfolio of subscription customers, leveraging proven strategies that support revenue retention while maintaining customer trust

Manage customer communications, support pricing discussions, and address objections to facilitate successful on-time renewals, expansions, and cross-sells

Partner with Customer Success to review account health and usage data ahead of contract end dates, identifying renewal risk and growth opportunities

Initiate proactive outreach to customers at defined intervals prior to contract expiration (90, 60, and 30 days) to ensure renewals are completed on schedule

Conduct renewal and contract change discussions with customers, applying defined negotiation parameters and escalating complex situations as needed

Respond to questions from customers on any aspect of the renewal including contract amendments, contract expansions, and contract contractions

Generate, review, and send renewal quotes to customers to ensure timely processing through procurement, resulting in issuance of PO to drive renewal to on-time closure

Track contract cancellations and document reasons for loss

Collaborate with cross-functional teams, including Customer Success, Sales, Legal, and Finance, to identify opportunities that reduce operational friction and improve efficiency in renewals, expansion, and cross-sell processes

Maintain all required CRM data, including but not limited to tracking customer interactions and managing renewal opportunities

Conduct all business in accordance with FinQuery policies and procedures

Complete all other duties as assigned

Strong written, verbal, and interpersonal communication skills to engage effectively with customers, internal stakeholders, and cross-functional partners

Strong negotiation and objection handling skills, with the ability to hold value-based, persuasive renewal conversations within defined parameters

Strong understanding of Net Revenue Retention (NRR) and the key drivers of recurring revenue in a SaaS business

Strong analytical capabilities to analyze issues, identify solutions, and make sound decisions with general supervision

Ability to interpret customer health signals, engagement data, and renewal performance metrics to prioritize outreach, identify at-risk accounts, and support accurate forecasting

Strong process management, time management, and organizational skills, with the ability to manage multiple concurrent renewals against competing deadlines while maintaining accuracy and adherence to policy

Ability to assess when situations require independent handling versus escalation to Customer Success, Sales, or Legal, and act accordingly within defined guidelines

Ability to read and interpret subscription agreements, contract amendments, and order forms to support accurate renewal execution and contract administration

Excellent financial acumen and policy management skills

Proficiency in CRM platforms with familiarity with HubSpot or comparable tools preferred

Education & Experience Desired

Possession of a 4-year degree or equivalent experience

Experience of 3 or more years in customer renewals or account management in a SaaS or subscription-based business

Proven track record of achievement against quota and KPIs

Experience with Microsoft Office and Google Suite preferred

Experience working in a CRM platform with HubSpot experience preferred

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