Overview
Job Description: The SCRA Operations group ensures all eligible servicemembers receive the full package of benefits available under the Servicemember Civil Relief Act (SCRA) for all their Bank of America products based on their qualifications. SCRA leverages a four-part process to evaluate applicants and deliver benefits through the designated time frame. The process is supported with automation a
Full job description
Job Description: The SCRA Operations group ensures all eligible servicemembers receive the full package of benefits available under the Servicemember Civil Relief Act (SCRA) for all their Bank of America products based on their qualifications. SCRA leverages a four-part process to evaluate applicants and deliver benefits through the designated time frame. The process is supported with automation at multiple points to make the process accurate and efficient. The SCRA Team will support end to end application and monitoring of SCRA benefits. Responsibilities include: Investigate daily incoming research and adjustment inquiries and resolve differences Accurately documents required systems with supporting information in clear and concise business writing to ensure information is correctly understood by internal and external partners Maintains adherence to service level agreements and all laws, rules and regulations Independently manages a portfolio of work using an automated tool to track activities and timelines Proactively identifies and escalates risks or issues within individual cases that may appear in other cases to prevent adverse impacts to clients Seeks opportunities to cross t
How to apply: https://www.themuse.com/jobs/bankofamerica/research-adjustments-rep-iii-scra
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