Overview
Support reservation and front-office operations at Pullman Luang Prabang, coordinating guest service, team communication, operational handovers and revenue-related reservation processes.
Full job description
Support daily front-office operations, coordinate guest issues and management follow-up, maintain handover and priority logs, work closely with the Front Office Manager, improve welcome and guest-service processes, and contribute to reservation and revenue-management operations.
Requirements & qualifications
Diploma or degree, preferably in hospitality or a related field; about 5 years of industry experience, including at least 2 years as a Front Office team leader and 1 year as Duty Manager; experience in a comparable hotel or resort; Opera, FOLS or equivalent PMS knowledge; reservation and revenue-management process experience; familiarity with loyalty processes and guest-experience reporting.
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Verification notes
Verified on Accor's employer careers page on 8 September 2026. The page identifies Pullman Luang Prabang, external reference REF51670O, detailed qualifications and an active Apply control. No closing deadline was stated.
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