Overview
Digicel is hiring a Retention Agent in Roseau to support customer retention, service resolution and account-reconnection activity.
Full job description
The role handles outbound and inbound customer interactions, retention campaigns, churn case management, payments and customer-service resolution.
Requirements & qualifications
Minimum requirements include five CXC/GCE subjects including English and Mathematics or equivalent numeracy, at least six months of customer-service experience, Microsoft Office skills and strong communication.
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Verification notes
Verified current on 31 August 2026 on Digicel's official careers site. Job page dated 18 August 2026 and displayed an active Apply now action; no closing date was stated.
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