Overview
The Robotics Field Application Engineer (m/f/d) is a customer-facing, hands-on technical expert responsible for deploying, integrating, debugging, and supporting robotic systems across internal lab environments and customer sites. This role serves as a critical link between customers, Sales, and R&D, with strong ownership of system behavior, known bugs, and real-world failure modes. You are expected to understand, diagnose, and where possible, fix common robot issues encountered during lab operations, and to apply this knowledge to ensure smooth and reliable customer deployments.
Full job description
About The Role
The Robotics Field Application Engineer (m/f/d) is a customer-facing, hands-on technical expert responsible for deploying, integrating, debugging, and supporting robotic systems across internal lab environments and customer sites. This role serves as a critical link between customers, Sales, and R&D, with strong ownership of system behavior, known bugs, and real-world failure modes. You are expected to understand, diagnose, and where possible, fix common robot issues encountered during lab operations, and to apply this knowledge to ensure smooth and reliable customer deployments.
Your Responsibilities
- Deploy, commission, and validate robotic systems at customer sites
- Provide on-site and remote technical support during integration, testing, and production ramp-up
- Troubleshoot complex hardware, software, and system-level issues under real-world constraints
- Train customer engineers and operators on system usage, safety, and maintenance
- Maintain deep familiarity with known robot bugs, limitations, and failure modes observed during lab operations
- Perform root-cause analysis and attempt fixes or mitigations for software and system-level issues where feasible
- Apply knowledge of known issues and workarounds to minimize downtime during customer deployments
- Communicate risks, limitations, and unresolved issues clearly to internal teams
- Provide structured feedback from customer deployments to R&D team to improve quality and scalability
- Create and maintain application notes, deployment guides, and troubleshooting documentation
- Document known issues, root causes, and mitigation strategies
Beneficial Skills
- Experience in customer-facing or field engineering roles
- Knowledge of modern AI models in robotics, including vision-language-action (VLA) models
- Knowledge of industrial communication protocols and robot safety standards
- Strong technical communication and presentation skills
Qualifications And Requirements
- Proficiency in Python, C++, ROS/ROS2, and Linux-based development workflows.
- Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related field
- 1+ years of hands-on experience with robotic systems in lab and field environments
- Experience troubleshooting hardware, software, and integrated robotic systems
- Willingness to travel to customer sites (typically 30–50%)
What we offer
- A dynamic high-tech company combined with financial soundness and world-class investors.
- Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
- Lots of development opportunities in the context of our continued growth.
- Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
- Corporate Benefits Program that covers health, mobility, and learning with 100€ net per month.
- Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment.
Requirements & qualifications
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Experience in customer-facing or field engineering roles
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Knowledge of modern AI models in robotics, including vision-language-action (VLA) models
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Knowledge of industrial communication protocols and robot safety standards
-
Strong technical communication and presentation skills
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Proficiency in Python, C++, ROS/ROS2, and Linux-based development workflows.
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Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related field
-
1+ years of hands-on experience with robotic systems in lab and field environments
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Experience troubleshooting hardware, software, and integrated robotic systems
-
Willingness to travel to customer sites (typically 30–50%)
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Verification notes
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