SALES ASSISTANT-ONBOARD SHOPS

Sales Associate Reports to: Shop Manager

Job Description: · Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products. · Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales. · Informs guests of special offers, new products and promotions. · Assist guests to find the goods and products they are looking for. · Handles guests’ complaints and queries. · Processes payments. · Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines. · Conduct cycle counts, SKU checks and inventory preparation. · Monitors stock levels and properly replenishes in a timely manner. · Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods). · Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection. · Reports discrepancies and problems to the supervisor. · Keeps the store tidy and clean, this includes hovering and mopping. · Keeps up to date with special promotions and putting up displays. · Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization. · Prepares to multitask and take on additional duties as needed (including vessel safety duties).

Profile: · Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required. · High School graduation certificate. · At least 2 years’ experience in a fast pace retail environment. · Previous shipboard retail experience highly preferred. · Strong customer service, communication and negotiation skills. · Knowledge of products and inventory techniques. · Ability to stand for extended periods of time and move boxes weighing up to 50lbs.

Length of Contract: 6 Months on / 2 Months off

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