Sales Operations Analyst

Official role information

<p>The Sales Ops Analyst plays a critical role in supporting MongoDB’s global Sales organization through operational excellence, data governance, project ownership, and process optimization. This role is responsible for managing end-to-end operational workflows, driving cross-functional initiatives, providing actionable business insights, and resolving complex operational issues that impact sales productivity.</p> <p>Unlike entry-level operational support roles, Sales Ops Analysts are expected to independently manage medium-scale projects, perform root cause analysis, influence stakeholders, and contribute to continuous improvements across sales processes, systems, and data management practices.</p> <p>MongoDB’s Sales Operations team partners closely with Sales, Marketing, Finance, Deal Desk, Customer Success, and Business Systems teams to ensure operational scalability and data-driven decision-making.</p> <p>We are looking to speak to candidates who are based in Gurugram for our hybrid working model.</p> <p>Shift Timings: 2:00 PM – 10:00 PM (cabs will be provided)</p> <h3>You Will Have the Opportunity To</h3> <ul> <li>Accelerate your career through exposure to world-class sales methodologies and operational best practices</li> <li>Own and manage operational workflows and medium-scale projects impacting global sales teams</li> <li>Partner with stakeholders across Sales, GTM Operations, Deal Desk, Finance, and Business Systems teams</li> <li>Develop expertise in CRM systems, sales processes, data governance, reporting, and automation</li> <li>Build analytical capabilities by transforming complex data into actionable business insights</li> <li>Drive process improvements that increase operational efficiency and sales productivity</li> <li>Gain exposure to strategic initiatives supporting a rapidly growing global SaaS organization</li> </ul> <h3>Responsibilities</h3> <h4>Sales Operations &amp; Process Ownership</h4> <ul> <li>Own end-to-end operational processes to ensure data quality, governance, and process integrity across prospecting tools, lead management, account and territory management, and system audits</li> <li>Perform root cause analysis (RCA) on recurring operational issues and implement sustainable solutions</li> <li>Identify risks, process gaps, and operational inefficiencies and recommend improvements</li> </ul> <h4>Project Management &amp; Stakeholder Engagement</h4> <ul> <li>Lead medium complexity projects and communicate project updates, insights, and process changes to stakeholders in a clear and structured manner</li> <li>Coordinate across Sales, GTM Operations, CRM, Deal Desk, and Business Systems teams to drive project execution</li> <li>Create business requirements documents, process documentation, implementation plans, and UAT test scenarios</li> </ul> <h4>Analytics &amp; Business Insights</h4> <ul> <li>Collect, analyze, and interpret data to identify trends, patterns, and business opportunities</li> <li>Develop actionable recommendations and business cases to support operational and sales decisions</li> <li>Create and maintain dashboards, scorecards, and reports using Sigma, Tableau, Salesforce reporting, or similar BI tools</li> </ul> <h4>Automation &amp; Continuous Improvement</h4> <ul> <li>Develop SQL-based solutions and automation opportunities to reduce manual effort</li> <li>Partner with business stakeholders to identify opportunities for workflow optimization</li> <li>Contribute to process standardization, documentation, and operational best practices</li> <li>Drive initiatives that improve team efficiency, data quality, and stakeholder experience</li> </ul> <h3>Skills &amp; Experience</h3> <ul> <li>Bachelor's degree in any discipline with minimum 5 years of experience in Sales Operations, Revenue Operations, Business Operations, Data Analytics or related functions</li> <li>Strong understanding of B2B sales processes, sales cycles, territory management, and CRM best practices</li> <li>Hands-on experience with Salesforce or any CRM tool and a strong understanding of core objects including Accounts, Contacts, Leads, Opportunities, and Territories</li> <li>Experience managing operational workflows, projects, or process improvement initiatives</li> <li>Strong analytical skills with experience using SQL for data extraction, analysis, and process automation</li> <li>Experience with reporting and visualization tools such as Sigma, Tableau, Power BI, or equivalent platforms.</li> <li>Familiarity with research platforms such as ZoomInfo, Crunchbase, LeadIQ, or similar tools</li> <li>Ability to work effectively with large datasets while maintaining exceptional attention to detail</li> <li>Strong problem-solving, critical thinking, and root cause analysis skills</li> <li>Excellent written and verbal communication skills with the ability to influence stakeholders</li> <li>Ability to operate independently in a fast-paced, evolving environment with minimal supervision</li> </ul> <h3>Behavioral &amp; Leadership Expectations</h3> <ul> <li>Ownership &amp; Accountability</li> <li>Stakeholder Management</li> <li>Collaborative Mindset</li> <li>Customer-Focused Mindset</li> <li>Problem-Solving Attitude</li> <li>Analytical Skills</li> <li>Effective Communication</li> <li…

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