Scrum Master

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Not an active role yet, but we'd love to know you for what's coming. 

Please submit your resume if this opportunity matches your career goals. 

About the Role 

We are looking for a hands-on Scrum Master / Agile Team Coach to support 3 teams and strengthen team dynamics, collaboration, and delivery effectiveness. 

This role requires someone who brings a positive, steady, and confident presence to challenging situations. You should be comfortable coaching teams through conflict, resistance, and change while providing clear, direct, and respectful feedback. 

The right candidate is pragmatic and emotionally intelligent, able to build trust quickly while maintaining a high bar for accountability and outcomes. You will be expected to actively improve how teams work together and ensure delivery continues to move forward. 

You will actively leverage tools and AI to evolve how the role is performed—using them not only to streamline work, but to generate insights, challenge thinking, and enhance coaching, communication, and decision-making. 

What Success Looks Like 

Teams collaborate effectively and demonstrate stronger ownership 

Impediments are surfaced early and addressed quickly 

Team dynamics improve, with more direct and healthy communication 

Delivery becomes more consistent and predictable 

Agile practices are applied pragmatically to improve outcomes 

Stakeholders are informed, engaged, and confident in progress 

Teams show increased maturity and self-management 

AI is used thoughtfully to improve insight, effectiveness, and overall team impact 

Key Responsibilities 

Facilitate Agile ceremonies with a focus on outcomes, not just completion 

Coach teams toward greater ownership, accountability, and effectiveness 

Identify and remove impediments while reinforcing team ownership 

Address negative behaviors directly and constructively 

Partner with stakeholders to improve clarity, communication, and flow of work 

Encourage practical experimentation with Agile and engineering practices 

Use AI and modern tools to enhance team effectiveness, insight, and decision-making 

Improve team predictability, quality, and continuous improvement 

Ensure progress and value delivery are visible to stakeholders 

Contribute to a high-trust, collaborative, and accountable team environment 

Required Qualifications 

5+ years of experience as a Scrum Master, Agile Coach, or similar role 

Proven experience improving team dynamics, especially in low-accountability or high-friction environments 

Strong facilitation, communication, and conflict resolution skills 

Ability to coach teams and stakeholders on Agile principles and ways of working 

Experience supporting multiple teams or complex team environments 

Demonstrated ability and curiosity in using AI to enhance thinking, coaching, or team effectiveness 

Bachelor’s degree or equivalent experience 

Preferred Qualifications 

Scrum certification 

Experience with scaled Agile frameworks 

Advanced Agile certifications (PSM II, ICP-ATF, ICP-ACC) 

Experience with engineering or data-focused teams 

Familiarity with Lean-Agile metrics (flow, predictability, team health) 

Spanish or Portuguese speaking ability 

Experience partnering with leaders and supporting organizational change 

What We’re Looking For 

A leader who is positive, steady, and direct 

Someone who balances empathy with accountability 

A coach who drives growth through clear expectations and behavior change 

Comfortable operating in ambiguity and complex team environments 

Able to influence without authority and build trust quickly 

Takes a pragmatic, outcome-driven approach (not overly process-focused) 

Uses AI as a thought partner and capability multiplier, not just a tool 

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