Overview
We are looking for a highly meticulous, structured, and proactive Operations Support Senior Associate to join our expanding operations team. In this role, flawless daily execution
Full job description
We are looking for a highly meticulous, structured, and proactive Operations Support Senior Associate to join our expanding operations team. In this role, flawless daily execution is your foundation—you will take full ownership of platform configurations, business settings, and market growth initiatives (e.g. incentives, coupons, subsidies). Grounded in your hands-on operational expertise, you will act as a key bridge between cross-functional teams, leveraging your strong communication skills and modern tools (including AI and automation) to continuously optimize operational efficiency and workflow accuracy.
Hands-On Configuration Execution :
Execute daily platform configurations, business logic settings, and market initiatives (online incentives, subsidies) with absolute precision to maintain target service levels.
Monitor day-to-day operations and strictly ensure all market activities and incentives align with the allocated budget.
Rigorously review and validate operational data to ensure zero configuration errors and prevent live platform issues.
Develop, refine, and maintain systematic documentation, SOPs, and configuration change logs for clear operational tracking.
Operational Optimization & AI Adoption :
Deeply understand ground-level execution pain points to proactively identify process bottlenecks.
Experiment with and integrate AI tools automation, or low-code solutions to streamline repetitive execution tasks and enhance data validation efficiency.
Contribute to the continuous refinement of market performance monitoring and operational management frameworks.
Cross-Functional Communication & Support :
Serve as the main liaison between Business/Market Growth teams and Tech/Product teams, translating commercial requirements into precise technical configurations.
Communicate operational constraints, timelines, and logic effectively to non-technical stakeholders to ensure seamless alignment.
Provide dedicated operational support for ad-hoc cross-departmental projects.
Experience: 3–4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.
Core Mindset & Competencies:
Precision & Execution First: Meticulous attention to detail with a zero-tolerance approach to critical operational errors; comfortable with repetitive, high-stakes configuration work.
Strong Communication: Excellent interpersonal and stakeholder management skills—able to negotiate, clarify logic, and build strong cross-functional relationships.
Optimization & Growth Mindset: A proactive problem-solver who doesn't just execute, but actively seeks ways to do things smarter and faster.
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