Senior Business Manager

Full Job Description

Key Accountabilities Strategic Narrative Leadership: This role requires a strategic communications leader who can shape and communicate MBO's key priorities and initiatives, translating complex business strategy into clear, compelling, and differentiated narratives that connect workstreams and drive alignment. The leader will understand and segment audience needs, adapting communications for executive messaging, employee and cross-functional engagement, partner communications, and external storytelling. Executive & Leadership Communications: Partner with MBO leadership to shape clear, compelling messages, presentations, and communications that translate MBO's priorities into aligned action across the organization. Ensure leadership meetings, global events, major announcements, and other key forums are connected through a consistent narrative that reinforces MBO's business outcomes, operating priorities, and transformation agenda. Culture Activation: Lead MBO-wide culture activation by orchestrating an integrated portfolio of people programs, including employee recognition, learning and career development, onboarding, and other moments that strengthen connection, capability, and belonging. Partner across MBO leadership, HR, and key stakeholders to align program priorities, sequencing, communications, and delivery—creating a cohesive employee experience that reinforces MBO's values and business priorities, accelerates engagement and growth, and helps new team members contribute quickly and effectively. Rhythm of business: Lead the Leadership Team's rhythm of business by driving an effective operating cadence across leadership, HR, finance, and cross-functional forums, ensuring agendas, reviews, priorities, scorecards, and follow-through are aligned to business goals and enable clear decision-making, accountability, and execution. Leadership Effectiveness: Drive strategic initiatives, process improvement and thought leadership to enhance organizational effectiveness. Synthesize complex information from various sources to tell clear and compelling stories. Create and own leadership & extended leadership team processes and agendas, including follow-through and related communications to enable successful leadership of the organization. Participate as a valued leadership team member and offer perspectives to influence key strategic decisions. Maximize the effectiveness of the leadership team by helping balance priorities, communicate effectively, understand performance-to-value drivers, and connect with the team. AI Transformation Strategy & Leadership: Identify AI opportunities, define future‑state role evolution, and guide the organization's shift to AI‑powered operating models. Lead change management programs that prepare teams for AI‑driven transformation, leveraging lessons from internal change management panels and cross‑functional best practices. Accelerate AI fluency and skills development across roles, define guardrails and enterprise‑wide standards for AI usage, integration, and workforce impact. Shape the narrative around AI transformation, telling compelling stories about role evolution, productivity gains, and cultural shifts. Provide executive‑ready insights into market trends in AI transformation roles and the ROI of AI adoption. Executive Communication & Storytelling: Synthesizes complex inputs into clear, compelling narratives to enable leadership clarity and decision-making. Strategic Clarity & Enterprise Thinking: Connects long-range strategy to execution; translates ambiguous priorities into clear direction, plans, and outcomes across the organization. Execution Excellence & Operational Rigor: Drives disciplined execution through operating rhythms (ROB), clear accountability, and measurable outcomes; removes blockers and ensures follow-through. Influence & Cross-Org Leadership: Leads without authority across stakeholders; builds trust, aligns priorities, and drives decisions in complex, matrixed environments. Business Acumen: Applies data, insights, and financial understanding to drive decisions, trade-offs, and performance improvement. Transformation & Change Leadership: Drives adoption of new ways of working (e.g., AI, processes, operating models); leads structured change across teams and stakeholders. Organizational Effectiveness & Systems Thinking: Improves how the organization operates at scale—processes, governance, and cadence—to increase efficiency and impact. Trusted Advisor Mindset: Acts as a strategic partner to leadership, providing independent, data-driven perspective and exercising sound judgment and discretion. Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience. 6+ years experience supporting senior executives in an executive communications role 4+ years experience in technology, AI, cloud, operations or partner ecosystems Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation.

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