Senior Business Value Creation Lead

Full Job Description

Understanding Customer/Partner Technical Environment Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to adapt business models, plans, and solutions to insights. Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery. Architecture Design and Deployment Leverages a structured approach to Architecture Projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's architecture is known and understood. Contributes to definition and documentation of the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Participates in cost-based and technology-based discussions to explain the Architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution. Contributes to the design, build, and deployment of proof of concepts (POCs) and pilots. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realizes. Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Resolves ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the architecture of the business solution. Contributes to development and execution of test plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and customer to redress or accept and document the status of the test results. Collaborates with the Account Team and/or Bid Team to understand the business solution/problem. Seeks to drive agreement, based on the customer's priorities, requirements/constraints, approach, principles, concepts, and expectations. Contributes to building and documenting a realistically costed solution approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Jointly leads the implementation in close partnership with the Project Manager. Exercises oversight and governance and uses quality practices and standards to realize the business solution. Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations. Promotes communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. May use change requests to modify the solution/project approach as needed. Identifies scenarios that could slow or impede pre-sales/delivery. Reports significant problems to senior colleagues and escalates when needed. Work with others with specialist skills to support technical alignment across internal/external teams. Helps coordinate disparate approaches into a single plan of action. Under direction of others, works in close collaboration with the Project Manager and Account Team to categorize and communicate business and technical risks. Seeks to identify risks. Contributes to defining risk mitigation activities that are foundational to the project plan. Contributes to defining risk contingency plans for invocation should the risk occur. Practice Development Contributes to generation of new and/or improvements to existing intellectual property. Provides input on which ideas should be culled. Learns to identify opportunities for re-use of intellectual property. Executes on and contributes to Recommend Practices in both pre-sales and delivery. Participates in internal/external communities. Trusted Advisor Begins developing a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Escalates scenarios as appropriate. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Resolves conflicts and seeks resolution to balance the overall outcome when needed. Demonstrates the benefits of the solution in customer/partner conversations. Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Other Demonstrated experience building business cases, ROI and financial models, and value hypotheses that have secured investment or funding decisions. Experience defining KPIs and success metrics and measuring realized business outcomes against baselines. Experience working directly with senior business and finance stakeholders (including CFO or executive sponsors) to scope ambiguous problems and quantify business value. Demonstrable and deep analytical and quantitative skills, including financial modelling, scenario analysis, and sensitivity analysis. Ability to translate complex technical and AI concepts into clear business value, financial terms, and executive-ready recommendations. Proficiency with data analysis and reporting tools such as Excel and Power BI (or comparable BI/dashboarding platforms). Demonstrated ability to operate across finance, strategy, engineering, product, and delivery teams. Bachelor's or Master's Degree in Business, Finance, Economics, Engineering, Computer Science, Data Science, or a related field OR equivalent experience.

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