Senior Client Solutions Manager, Sports & Entertainment

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Solutions Manager, Sports & Entertainment based in United States. This role owns a portfolio of large enterprise accounts within the sports and entertainment sector, with direct responsibility for retention and growth. You will act as a strategic partner to senior client stakeholders while managing the commercial and operational health of your accounts. The position combines relationship leadership, revenue ownership, campaign delivery, data analysis, and team management. You will connect Sales, Strategy, Campaigns, Paid, and Product teams to ensure client programs run smoothly and create measurable value. An AI-first approach is central to the role, using technology to accelerate reporting, forecasting, renewals, and account growth. This is a highly autonomous, commercially focused opportunity where strong judgment, proactive communication, and measurable results are essential.

Account Growth & Retention: Own a portfolio of enterprise accounts and carry responsibility for Net Revenue Retention, renewals, expansion, and overall commercial growth. Strategic Client Relationships: Build trusted relationships with senior brand-side stakeholders, acting as a strategic partner rather than simply a campaign contact. Cross-Functional Leadership: Coordinate Sales, Strategy, Campaigns, Paid, and Product teams to maintain alignment, efficient execution, and strong client outcomes. Relationship Management: Lead client relationships across launches, seasonal campaigns, and always-on programs, building trust and addressing performance concerns directly when necessary. Strategic Insights: Translate campaign and account data into actionable recommendations, presenting performance against KPIs such as engagement, earned media value, sales lift, and affiliate impact. AI-First Execution: Use AI tools and workflows daily to accelerate reporting, renewal modeling, upsell preparation, client-data analysis, and other high-value account activities. End-to-End Delivery: Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns while maintaining quality, deadlines, brand alignment, and margins. Revenue Planning: Manage renewal timelines, identify expansion opportunities, forecast account performance, and communicate account growth using clear commercial metrics. Performance Optimization: Use campaign data to optimize active programs and apply learnings to future initiatives, treating reporting as a decision-making tool rather than a retrospective exercise. Operational Excellence: Maintain accurate tracking, monitor team capacity, resolve inefficiencies, and ensure client feedback is captured and acted upon. People Leadership: Lead a team or pod of Client Solutions Managers and/or Junior Client Solutions Managers, supporting workload management, coaching, performance development, and client-service standards. Risk Management: Identify performance, scope, relationship, or margin risks early and take action before they threaten account health or growth. Requirements Industry Experience: 6+ years of experience in influencer or creator marketing, including substantial experience managing large or enterprise accounts. Platform Expertise: Hands-on campaign experience and strong working knowledge of Meta and TikTok. Commercial Track Record: Demonstrated success in account growth and retention, with the ability to quantify results and explain the actions that influenced them. Revenue Ownership: Previous experience being measured against revenue, retention, or Net Revenue Retention targets, with a clear understanding of the drivers behind those results. People Leadership: Direct experience managing and developing people, including conducting one-on-ones, managing workloads, and improving team performance. AI-Native Mindset: Strong experience incorporating AI tools into daily workflows to improve execution speed, insight generation, reporting, and operational efficiency. Commercial Acumen: Strong understanding of account economics and the ability to confidently communicate the revenue impact of managed accounts. Operational Discipline: Highly organized and reliable, with the ability to manage complex campaigns, budgets, timelines, and multiple stakeholders. Communication: Strong relationship-building and communication skills, with the confidence to have direct conversations and address challenging issues proactively. Personal Qualities: Curious, commercially aware, adaptable, direct, receptive to feedback, and comfortable working independently with limited direction. Working Style: Proactive and forward-looking, with the ability to identify emerging risks and opportunities before they become urgent issues. Benefits Base Salary: $100,000–$110,000 annually. Annual Bonus: Annual bonus scheme recognizing strong performance. Healthcare: Healthcare coverage for U.S.-based team members. Remote-First: Remote-first work model, allowing you to work from wherever you perform best. Paid Time Off: 25 days of annual PTO plus bank holidays. Additional Time Off: Four company-wide days off and three wellness days each year. Sick Leave: Paid sick leave. Learning & Development: Annual budget to invest in professional skills and development. Work Environment: High-autonomy role with significant ownership across enterprise client relationships, revenue growth, and operational strategy. Work Schedule: U.S. remote position aligned with Eastern Time (EST) hours.

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