Overview
Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging business and technical decision makers to drive intent and enable sustained usage of M365 Copilot & Agents, securing long-term customer success and renewal. Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to
Full job description
Full Job Description
Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging business and technical decision makers to drive intent and enable sustained usage of M365 Copilot & Agents, securing long-term customer success and renewal. Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as M365 Copilot, Copilot Studio, Agents, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. Embody our culture and values Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. Fluent in English and Danish and able to use both in a business environment. Experience of working with M365 Copilot, Agents, Copilot Studio and/or compete technologies
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