Senior Collections Analyst

Full Job Description

Are you a results-driven collections professional who balances empathy with firm negotiation? Join our high-impact team in London to drive cash collections, streamline financial processes and directly safeguard the company's fiscal health. In this role, you will be the key bridge between Accounts Receivable, Customer Success, and our global customer base, delivering a world-class customer experience while driving financial results.

What You’ll Do:

• Drive Process Excellence: Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.

• Proactive Balance Resolution: Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.

• Problem Solving & Escalations: Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.

• Actionable Insights: Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.

• Cross-Functional Partnership: Collaborate closely with Customer Success and AR teams while providing an exceptional experience to internal and external stakeholders.

• AI & Automation Optimization: Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows, manage automated outreach, and maximize recovery efficiency.

What We’re Looking For:

• Bachelor’s degree in accounting, finance, or a related field preferred

• 2–3+ years of progressive collections or accounts receivable experience

• Strong understanding of end-to-end AR processes and cash collection strategies

• Knowledge preferred in SQL for data extraction, financial analysis, and reporting

• Fluency in English + at least one additional European language is strongly preferred

• Hands-on experience with modern ERP, billing systems, and AI-driven collection platforms (such as Stuut), along with flexibility to work with new AI tools and systems

• Exceptional communication, prioritization, and problem-solving skills in high-growth settings

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

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