Senior Customer Success Account Manager

Full Job Description

Customer Relationship Management: You will build trusted relationships with key customer business and technical stakeholders, align prioritized business outcomes, and maintain outcome-based Customer Success Plans (CSPs) that link to account plan priorities. You will run Customer Success Delivery Reviews to align stakeholders on progress, risks and value realized. Global Account Orchestration (iCSU): You will represent the downstream markets you cover within a global account team, working with the Global team so that one global customer success strategy is executed locally. You will contribute local customer insight, adopt globally agreed priorities, targets and rhythms of business, and share practices that can be replicated across time zones. Advance Frontier Transformation: You will help customers move from AI experimentation to durable, governed advantage - identifying and prioritizing AI and Copilot use cases with stakeholders, embedding them into Customer Success Plans, accelerating readiness across data, security and governance, and orchestrating delivery from pilot to production in line with Responsible AI and security standards. Continuous Learning and One Team Impact: You will maintain an active development plan, apply AI-enabled ways of working and Customer Zero learnings to increase your impact, and contribute to the CSU community through best practice sharing and knowledge transfer. Bachelor's OR Master's Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience Several years relevant work experience within customer industry, and/or experience working with large multinational or global accounts across multiple countries or time zones Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification

Verified from public schema.org JobPosting structured data on the official source page. The complete published description, responsibilities, requirements and benefits were normalized when present; unstated facts were not inferred.