Overview
BURGA is hiring a Senior Customer Support Specialist for a remote Kaunas-based role covering evening and weekend customer-support operations.
Full job description
The specialist handles complex and escalated email cases, monitors queues and urgent issues, coordinates with internal teams, supports other agents and identifies recurring service problems. The stated schedule is Thursday through Monday, 16:00–01:00, and the employer lists €1,600–€1,800 gross per month.
Requirements & qualifications
Applicants should have at least one year of customer-service experience in ecommerce or retail, strong written English and Lithuanian, experience independently resolving complex cases, strong prioritization and problem-solving skills and familiarity with a CRM. Shopify experience is a plus.
Tips for this job
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- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
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Verification notes
BURGA's employer-controlled Lever page displayed an active application path when verified on 8 September 2026. The role header identifies Kaunas and Remote work; no closing date is stated.
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