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EmploymentFull-time
Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE This hands-on, customer-facing role sits within a customer operations team at a seed-stage AI voice automation company. Depending on the focus, you will guide customers from implementation through launch or support adoption, retention, and growth across live accounts. WHAT YOU'LL DO
- Scope customer use cases, configure and tune voice agents, and coordinate testing to bring customers into production.
- Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing platforms, using APIs, custom function tools, and webhooks.
- Monitor agent performance and troubleshoot integration, conversation flow, and call quality issues in production.
- Manage customer projects and account outcomes, including time-to-value and pilot conversion or retention and usage expansion.
- Lead customer workshops and training, share customer feedback with product teams, and create repeatable onboarding and adoption playbooks. WHAT WE'RE LOOKING FOR
- Deployment Strategists should have at least 1 year in a customer-facing role such as consulting, implementation, sales, or account management, with experience leading complex projects end to end.
- Success Engineers should have at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support.
- Experience building workflows or AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration debugging.
- Strong customer communication, business judgment, and troubleshooting skills, including the ability to manage multiple priorities.
- Fluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or customer adoption is helpful. COMPENSATION & BENEFITS Compensation is €75,000 to €110,000 annually. Visa sponsorship is not available. LOCATION Based in Berlin, Germany. Deployment Strategists work on-site in Berlin. Success Engineers may work in a hybrid arrangement within Europe, with travel.
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