Senior DevOps Engineer - Compute Platforms | India

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.  About the Role     We are seeking a highly experienced  Sr DevOps Engineer – Compute Platforms  with strong operational expertise in enterprise compute platform s  to implement, and support  Kubernetes on baremetal and hypervisor platforms  in a private cloud environment. This role focuses on the  deployment, automation, support, and continuous improvement  of large-scale compute environments spanning bare metal infrastructure, virtualization, private cloud, and Kubernetes platforms using Infrastructure-as-Code and GitOps practices.   This is a deeply technical role requiring  expert-level understanding of  compute  hardware management,  Kubernetes ,  OpenStack,  hypervisors   and  extensive working knowledge on Linux Operating systems.  You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.     Key Responsibilities   Operate and support  enterprise compute platforms  across hardware, OS, virtualization, and container orchestration layers   Develop and improve automation for provisioning, patching, upgrades, validation, and routine platform work using tools such as Ansible, Terraform, Helm, Git, Bash, Python, or similar technologies   Deploy and Support Ubuntu-based systems, hypervisors, Kubernetes clusters, and related platform services in day-to-day operations   Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments   Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments and Harvester HCI   Monitor system performance, capacity, and availability; proactively address reliability risks   Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes   Manage to SLAs, KPIs and error budgets   Participate in on-call escalation support for complex platform-related issues   Collaborate globally on change management, documentation, and operational best practices.   Develop and maintain  runbooks, operational procedures, and technical documentation     Minimum Qualifications   Minimum 6  years of experience as a DevOps Engineer, Site Reliability Engineer, or Infrastructure Operations Engineer with a strong focus on compute    Strong hands-on experience operating bare metal compute environments at scale   Experience with PXE boot, automated OS provisioning, and server imaging systems   Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs   Strong Linux administration skills, especially with Ubuntu   Experience building and supporting CI/CD pipelines for infrastructure and platform automation   Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)   Operational experience with virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack operations and troubleshooting, Harvester HCI   Experience deploying and operating production Kubernetes environments   Strong scripting skills in Python, Bash, or similar languages   Strong understanding on SRE functions like toil reduction, error budgets and meeting SLAs   Proven troubleshooting and root cause analysis skills in complex distributed systems   Excellent written and verbal communication skills   Bachelor’s degree in computer science or equivalent professional experience.   Preferred Qualifications     O penStack , Ubuntu KVM   administration.   BareMetal  as a Service (PXE, Redfish ) .   Kubernetes on  BareMetal   Understanding   CIS/NIST  security and  infrastructure lifecycle management.    ITIL Foundation/advanced certifications in support of ITSM standard methodology.   Background in telco, edge cloud, or large enterprise environments.   Ubuntu Certifications,  CNCF  Certified Kubernetes Administrator ( CKA ), Certified Kubernetes Security Specialist ( CKS )     Master ’s degree in computer science , IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.     What You’ll Get     A collaborative team that’s deeply invested  in  infrastructure excellence.     Complex technical challenges that require creative, scalable solutions.     The opportunity to shape a next-generation private cloud  platform-built  reliability .     Access to the latest tools, frameworks, and upstream project developments.     Skills and Attributes:     Analytical Thinking & Problem Solving:  Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.     Collaboration & Teamwork:  Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.     Mentorship & Leadership:  Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.               This role is hybrid and requires 3 days a week in office . Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.   View our privacy policy, including our privacy notice to California residents here:  https://www.five9.com/pt-pt/legal .   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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