Senior DevOps Engineer - Storage Platforms | India

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.  About the Role     We are seeking a highly experienced  Sr DevOps Engineer – Storage Platforms  to build, automate and operate large-scale  Software Defined Storage (SDS)  and  Kubernetes platforms  in a private cloud environment. This role focuses on Storage Engineering with Infrastructure-as-Code and GitOps practices while ensuring  scalability, resilience, and performance .   This is a deeply technical role requiring  expert-level understanding of  Software Defined  Storage ,  Kubernetes   and  extensive working knowledge on Linux Operating systems.  You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.     Key Responsibilities   Deploy, automate, and operate   large-scale Software Defined Storage architectures  across private and public cloud regions within ITIL methodology.   Deploy and support  enterprise storage platforms  (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).   Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).   Implement and manage backup solutions (preferably Rubik).   Build and maintain  Infrastructure-as-Code  for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation.   Implement  CI/CD pipelines  for infrastructure updates, patching, upgrades, testing, and rollback.   Implement and improve  monitoring, alerting, and observability  for storage systems (capacity, latency, IOPS, recovery health)  using GitOps and tools such as Prometheus, Loki, and Grafana.   Perform deep troubleshooting across  storage, Kubernetes, hypervisors, networking, and Linux systems .   Develop and maintain  technical documentation , architecture diagrams, operational procedures, and runbooks   Participate in  on-call rotations , incident response, and root cause analysis.   Collaborate globally on  change management , documentation, and operational best practices.   Minimum Qualifications   6+ years of experience managing  enterprise storage and Kubernetes platforms  on Linux.   Strong hands-on experience with  SDS solutions  (Ceph, Longhorn) and storage migrations from legacy systems.   Expertise with  block, file, and object storage , including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics).   Expert knowledge of  Kubernetes  and  Linux systems  (Ubuntu, RHEL/CentOS).   Proficiency with  Infrastructure-as-Code (IaC)  (Ansible, Terraform) for provisioning storage and backup schedules   Expertise in backup technologies (preferably Rubik)   Strong scripting skills in  Python and Bash  (Golang (GO) a plus).   Experience operating  24x7 mission-critical production environments .   Hands-on experience with  KVM hypervisors (Suse Harvester, OpenStack) .   Strong written and verbal communication skills.   Proficiency with  Git, CI/CD pipelines, and automated testing frameworks   Ability to write technical documentation and contribute to community wikis or knowledge bases.     Bachelor’s degree in computer science or equivalent professional experience.   Preferred Qualifications     O penStack Cinder multi-backend administration.   Backup platforms (Rubri k ).   Understanding of  CIS/NIST  security and  infrastructure lifecycle management.    ITIL Foundation/advanced certifications in support of ITSM standard methodology.   Background in telco, edge cloud, or large enterprise environments.   CNCF  Certified Kubernetes Administrator ( CKA ), Certified Kubernetes Security Specialist ( CKS )  or Red Hat  specialist in  Ceph  Storage Administrator (EX125) certifications .   Master ’s degree in computer science , IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.     What You’ll Get     A collaborative team that’s deeply invested  in  infrastructure excellence.     Complex technical challenges that require creative, scalable solutions.     The opportunity to shape a next-generation private cloud  platform-built  reliability .     Access to the latest tools, frameworks, and upstream project developments.     Skills and Attributes:     Analytical Thinking & Problem Solving:  Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.     Collaboration & Teamwork:  Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.     Mentorship & Leadership:  Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.               This role is hybrid and requires 3 days a week in office . Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.   View our privacy policy, including our privacy notice to California residents here:  https://www.five9.com/pt-pt/legal .   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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