Senior DevOps Engineer

Official role information

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full. Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role As a Senior DevOps Engineer at Sword Health, you'll own and evolve the infrastructure that powers the world's leading AI Care platform. Working across a multi-cloud environment, you'll build and maintain the systems behind our frontends, backends, microservices, and data pipelines - collaborating closely with multiple engineering teams to keep everything reliable, scalable, and fast. You'll also interface with our AI teams as their models move into production, ensuring the infrastructure is ready to support them. If you thrive in cross-team environments and want your infrastructure work to directly impact healthcare at scale - we'd love to hear from you. To get to know more about our Tech Stack, check here. Role details AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you'll be doing - Design, implement, and maintain scalable, resilient infrastructure to support Sword Health’s high-demand applications and services. - Automate and streamline deployment processes, CI/CD pipelines, and routine maintenance tasks to enhance efficiency and reduce downtime. - Monitor and optimize system performance, proactively identifying and resolving issues to ensure high availability and reliability. - Collaborate closely with development, data, and security teams to ensure seamless integration of infrastructure and code changes. - Drive security best practices by implementing and managing access control, network security, and compliance-related policies across the infrastructure. - Lead incident response and troubleshooting for infrastructure-related issues, ensuring rapid and effective resolution to maintain service continuity. - Mentor and guide junior team members, sharing DevOps best practices and fostering a culture of continuous learning and improvement within the team. - Stay up-to-date with industry trends and emerging technologies, bringing innovative solutions to Sword Health’s DevOps processes and toolchains. What you need to have - Experience with Linux environments. - Experience with DevOps and GitOps methodologies. - Experience with Kubernetes and Containerized applications (Docker). - Experience with Infrastructure as Code (Terraform). - Experience with Monitoring Tools (Google Cloud Monitoring/StackDriver, Grafana, Prometheus/AlertManager, NewRelic). - Experience with Jenkins. - Experience with CI/CD. - Team player, Solution-oriented, Proactive attitude with “Get Things Done” mindset. - Enthusiast and interested in technologies and innovation. - Fluent in English (written and oral). - Extra: Experience/Knowledge with Kafka, Prometheus/AlertManager, Grafana, Elasticsearch/ Logstash/ Kibana, Vault, Redis, MySQL, DNS. - Usage of AI to debug and develop Infrastructure tooling. - Development of AI Agents to automate processes and Infrastructure monitoring and provisioning. - Extra: Experience with PHP, Javascript, GoLang. - Extra: Experience provisioning servers and services using AWS, Azure, or GCP. - Extra: Experience/Knowledge with Istio. - Extra: Good know-how about Cloud Networking including VPC Management, Routing, NAT, and overall troubleshooting using TCPdump analysis. *This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.…

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