Senior Ecommerce Sales Engineer

Official role information

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®. As a Sales Engineer, you will act as the ecommerce expert between lead generation representatives and Deal Closers. Your mission will be to strategically assess which potential clients could make excellent Pattern partners - auditing prospective partner performance across Marketplaces in different regions, understanding the market growth opportunity through conducting thorough research and providing accurate commercial forecasting to estimate growth potential. Working closely with the global Sales team, you will also be interacting with colleagues all over the world including EMEA, APAC and Middle East. This full-time role is based in Lehi, UT, with a flexible hybrid schedule. What is a day in the life of the Sales Engineer? - Acquiring new brand partners through identifying high potential accounts. - Building data-driven, compelling business cases that engage brands and set the right expectations that Pattern can deliver on. - Working across sales, ads, data science, brand mgmt, finance, and other teams to drive strategies that assist in closing new brand partners. - Being the subject matter expert on Amazon (& other marketplaces) and Pattern capabilities such that Account Executives always want you on calls to drive confidence in Pattern expertise & the ability to grow their brand. - Supporting a smooth transition from sales to brand management. - Proactively coordinate with various stakeholders (domestically & internationally) to prioritize and drive innovative projects . - Present business cases to potential accounts (executive teams). - Serve as an expert on all things eCommerce / Amazon to assist in closing deals. What will I need to thrive in this role? - 3+ years experience in eCommerce – preferably working in eCommerce at a brand or working for a marketplace (e.g. eBay, Amazon, etc.) on the brand mgmt side (i.e. 1P). - Deep understanding of 1P strengths & weaknesses and economics. - Understands key success metrics for a brand in an eCommerce environment. - Translates data into insights and effectively communicate them with senior stakeholders. - Analytical - experienced with Excel/Google Sheets and building presentations to communicate with executives. - ​​Communicates in a clear, concise manner and can tailor messaging to the audience (e.g. exec level vs. mid-level mgmt level). - Prioritizes daily activities to ensure materials are prepped for highest priority potential accounts and reps are prepped with insights. - Understands the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs. - Works efficiently cross-functionally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities. - Has a solid grasp on industry stats/Pattern proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and Pattern capabilities to drive value for brands. What does high performance look like? - You are friendly, trustworthy, and a high-performer. - You follow through and fast. - You wow customers time and time again and build immense trust quickly. - You bring smart solutions to problems and engagements. - You give 100% and always go the extra-mile. - You actively volunteer and participate in group collaborations. - You take full ownership of your projects to completion. - You proactively identify areas of opportunity and work to execute on them. What is the team like? - You will report to the Head of Revenue Operations and work with the other full-time Revenue Operations team members and Sales & Marketing leadership. This team is data-driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. What does success look like in the first 30, 60, 90 days? - Our onboarding process should ensure that within 30 days, employees gain product knowledge and understand our value proposition; by 60 days, they should handle calls proficiently; and by 90 days, they should manage deals and understand customer personas. We need to enhance this process significantly. We are looking for individuals who are: - Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.…

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