Senior Engineer II, Global Product Support

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   Responsibilities System level expert focused on product support for new product evaluation and improve Uptime for HVM tool performance. Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed. Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc. Owns critical field issue support, working closely with engineering teams providing real time feedback of issues and recommends solutions. Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks. Owns First in Fab (Alpha or Beta) customer shipments.   Drives customer fab readiness (facilities set up), installation and start up through production qualification. Detailed Reporting of field issues for new products in the field Drives and owns customer issues during beta testing and HVM production at customer sites.  Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments.   Qualifications Bachelor's Degree in engineering discipline Minimum 5 years of relevant experience preferably in Epitaxy (Epi) process equipment in semiconductor equipment manufacturer. ALD/CVD, Etch is also considerable Fluency in Chinese and business level communication skills in English. Ability to travel domestically to support other customers in China as well as internationally. Depending on the product development cycle travel ranges from 25% to 50% Basic understanding of semiconductor processing and device fabrication Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at  asm.com and on LinkedIn ,  Facebook ,  Instagram,   X  and  YouTube . ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

laptop-ats-crawler v3