Senior Field Service Engineer

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Sr. Field Service Engineer I is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires advanced problem-solving skills, both technically and in handling customer situations. The FSE is an experienced professional with well-developed communication skills who has a full understanding of industry practices and company policies. As a trusted resource, the FSE has earned the autonomy to make decisions on prioritization of field activities with little to no supervision or guidance.

Perform successful installations at new and existing customer sites

Complete regularly scheduled Preventative Maintenance activities on time 100% of the time

Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time

Complete all paperwork within departmental goals 100% of the time (Service & Expense reports, SFDC requirements)

Complete all necessary training on time to meet Quality requirements

Develop working knowledge of industry practices and company policies

Support the new instrument Sales Process by performing site inspections

Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer/regulatory agencies

Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions

Well-developed and professional output of written and spoken communications

Expertise in decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management

Computer/Microsoft Office proficiency, especially in Outlook, Excel

Professional email etiquette

Regularly makes decisions autonomously with little or no guidance/supervision; a trusted resource

Professional proficiency in Japanese (JLPT N2 or higher) and English to effectively communicate with colleagues globally and understand documentation for the instruments being serviced. Must be able to speak and understand English and read and write Japanese.

Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms

Experience working directly on software controlled instruments

Demonstrated experience working in ISO or GMP controlled environments in the life science field

Acquired knowledge of computer networking

Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.

Strong understanding of the FSE role for mentoring and developing more junior FSE’s

Deep knowledge of procedures to effectively contribute to updates and procedure improvements

Minimum KōtōSenmonGakkō (Kosen) mechatronics or equivalent military experience.

May be required to work on client sites for extended hours

Weekend on-call periodically required

Must be able to lift 75 pounds

Requires extended travel on short notice

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