Overview
As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers’ satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer’s site.
Full job description
About The Role
As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers’ satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer’s site.
Your Responsibilities
- Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH
- Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer’s location
- Conduct commissioning, repair visits, and customer workshops both on-site and in-house
- Interface between Customer Support, Development, Sales, and Product Management
- Knowledge transfer and stakeholder to our international partners and subsidiaries regarding the aforementioned product portfolio
- Escalation management
Qualifications And Requirements
- Bachelor’s degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.
- At least 3–5 years of professional experience in customer support and field service
- Extensive experience in robotics and automation technology
- Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable
- Willingness to travel internationally up to 60% of the time, primarily within Europe and North America
- Class B driver’s license / internationally valid driver’s license
- Fluency in spoken and written German and English
- Strong communication and assertiveness skills, as well as intercultural competence
What we offer
- A dynamic high-tech company, combined with financial soundness and world-class investors.
- Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
- Lots of development opportunities as we continue to grow.
- Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
- Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
- Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment
Requirements & qualifications
- Bachelor’s degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.
- At least 3–5 years of professional experience in customer support and field service
- Extensive experience in robotics and automation technology
- Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable
- Willingness to travel internationally up to 60% of the time, primarily within Europe and North America
- Class B driver’s license / internationally valid driver’s license
- Fluency in spoken and written German and English
- Strong communication and assertiveness skills, as well as intercultural competence
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