Senior HR Business Partner

Full Job Description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Senior People Business Partner, you will manage the day-to-day HR Operations of your assigned teams. You will serve as the strategic People advisor to assigned business units. You own the end-to-end People strategy for your portfolio, aligning talent initiatives with operational goals, client expectations, and organizational growth plans.

You lead the design and execution of People programs that foster a high-performance culture focused on accountability, engagement, productivity, and continuous development. You partner closely with senior leaders to proactively identify workforce risks, talent gaps, and organizational needs, ensuring sustainable business performance.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Business Partnership

• Assist with the people strategy for assigned teams, aligning workforce planning, engagement, and performance initiatives with business objectives including contributing to the development and administration of programs, procedures, policies, and guidelines that support organizational goals.
• Ensure data accuracy and integrity within the HRIS for assigned business units, partnering with HRIS analysts to maintain reliable records and leverage workforce data to inform business decisions...Partner with People Development and business leaders to drive the effective execution of performance development policies, ensuring PDP quality, leadership accountability, and alignment with business priorities within assigned teams.
• Own the end-to-end employee lifecycle strategy within assigned business units, ensuring alignment between People initiatives and business performance outcomes.
• Partner with leadership to identify capability gaps and implement targeted enablement strategies that strengthen team performance and organizational readiness.
• Drive proactive employee relations strategies to establish a positive employer-employee relationship and promote a high level of employee morale and motivation, serving as the escalation point for complex cases and implementing interventions that mitigate risk and strengthen engagement and retention.
• Own labor compliance governance for assigned business units, leading investigations, mitigating legal risk, and representing the organization in conciliation or regulatory proceedings as required.
• Lead People readiness during seasonal ramp-ups and business expansions, including workforce planning alignment, onboarding strategy, and risk mitigation planning.
• Take on any additional duties consistent with your skills and experience, as directed by your manager.

Please note: The above responsibilities are not exhaustive and related additional duties may be required from time to time.

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, embodying our #beboldr ethos
• A trusted advisor to leaders who balances empathy with sound business judgment
• A people-first partner who champions culture, engagement, and employee experience
• Highly collaborative, with the ability to influence across all levels of the organization
• Strategic in thinking yet hands-on in execution
• Data-informed, using insights and trends to drive people decisions
• Calm, fair, and solutions-oriented when navigating complex employee relations matters
• Adaptable and resilient in fast-changing, global environments
• Committed to building inclusive, equitable, and high-performing teams

YOU HAVE…

• Bachelor's/College Degree in Human Resources, Psychology, or related field.
• 4-5 years of progressive HR Generalist or Business Partnership experience, including demonstrated experience advising senior leaders.
• Extensive knowledge of local labor laws.
• Experience in the BPO environment is preferred.
• Experience using BambooHR or similar HRIS is highly desirable.
• Willingness to specialize in labor law and employee relations and handle disciplinary cases.
• Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development

Qualifications And Requirements

Mid-Senior level

Mid-Senior level

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