Senior Infrastructure Engineer, Data Center

Full Job Description

You will have –

• Two years of direct hands-on experience in Datacenter Operations (racking and stacking equipment and replacing break-fix items),
• A minimum of one year of experience logging into network devices and servers using the command-line interface (CLI) to perform basic configuration, validation, monitoring, and troubleshooting activities.
• Knowledge about the Datacenter cabinets, PDUs, power and cooling concepts.
• Knowledge of network fundamentals, including IP addressing, VLANs, routing, switching, and network connectivity.
• Experience in remotely troubleshooting network devices, server connectivity, interfaces, and infrastructure issues.
• Knowledge of network monitoring tools and remote management platforms like Grafana and Prometheus.

Good for you to have –

• Prior experience building and maintaining a network and a set of servers
• Experience working with Juniper and/or Cisco network devices.
• Experience coordinating with remote Smart Hands teams and Datacenter providers for network-related activities
• JNCI/A/S/P/IE, CompTIA, CC/NT/NA/NP/IE

You will definitely possess these technical skills –

• Basic level Linux OS system administration experience
• Basic level JunOS or Cisco IOS hands on experience
• Basic understanding of Layer 2 and Layer 3 networking concepts.
• Ability to review network device logs, alarms, interface status, and hardware health remotely.
• Excellent troubleshooting and diagnosis of network equipment, servers, and connectivity issues.

Bird’s eye view of your role –

• Remotely access and perform operational activities on network devices and servers across global POPs.
• On regular basis, interact with Aryaka datacenter providers to complete tasks.
• Proactively identify, diagnose, analyze, and troubleshoot the issues in global POPs.
• Implement audit functions for spare parts, equipment, and datacenter resources
• Research alternative solutions or workarounds with knowledge of the impact.
• Appropriately escalate issues to the next level or other team members.
• Implement regular upgrades to the DCOps JIRA ticket queue.
• Document issues and solutions in the DCOps Data Repository.
• Share information on projects to all stakeholders.
• Take direction from other members of the DCOps, Sysops, Netops and PMops teams.
• Readiness to work outside of regular office hours when required, including being on call in a 24×7 environment.

What will you bring –

• Impeccable work ethic.
• Team Player with positive mental attitude and provide positive contributions to multiple teams.
• Excellent written and verbal English communication skills.
• Excellent analytical and problem solving skills.
• Hardworking, focused, and result orientation personality required.

What are your performance objectives –

• Provide successful task completions.
• Clear and clean documentation of assigned POPs
• Timely communication to the DCOps team, internal teams, and management

How will your lofty goals be translated into specific actions / short term goals –

First 30 days:

• Understand the internal processes
• Accelerate learning and orientation
• Perform regular tasks for other members of DCOps team

90 days+

• Take ownership of a set of global POPs
• Participate in DCOps projects
• Perform the regular duties of an Infrastructure Engineer.

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