Overview
As a senior Infrastructure Support Engineer, you play a vital role in maintaining technical excellence and operational efficiency, with a primary focus on cloud environments. You'll help clients through the transition to agile, value-focused practices, emphasizing shared responsibility and continuous improvement. You will monitor infrastructure performance, respond to incidents promptly and mainta
Full job description
As a senior Infrastructure Support Engineer, you play a vital role in maintaining technical excellence and operational efficiency, with a primary focus on cloud environments. You'll help clients through the transition to agile, value-focused practices, emphasizing shared responsibility and continuous improvement. You will monitor infrastructure performance, respond to incidents promptly and maintain resources in line with modern standards, incorporating sustainable practices. JOB RESPONSIBILITIES - You will keep a vigilant eye on the operations of shipped products and services following the agreed upon “Eyes on glass/Follow the sun” engagement models. - You will monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations. - You will define and document the appropriate responses to various kinds of incident scenarios in collaboration with the Service Reliability Engineering (SRE) team and cli
How to apply: https://jobs.ashbyhq.com/thoughtworks/15aec45d-b722-42dd-8bc3-baf55763549d/application
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