Overview
Senior Manager Cards & Payments Operations at ITHR Technologies Consulting LLC — Abu Dhabi, United Arab Emirates. \### \** Job Opportunity: Senior Manager Cards & Payments Operations\** \*\*Location:\** United Arab Emirates \*\*Company:\** ITHR \*\*Employment Type:\** Permanent \*\*Availability:\** Immediate joiners preferred \*\*Salary:\** Negotiable based on experience \--- \### \*\*About the Role\** ITHR is seeking a dynamic and experienced \*\*Senior Manager Cards & Payments Operations\** to lead and optimize our end-to-end payment operations.
Full job description
### ** Job Opportunity: Senior Manager Cards & Payments Operations**
**Location:** United Arab Emirates
**Company:** ITHR
**Employment Type:** Permanent
**Availability:** Immediate joiners preferred
**Salary:** Negotiable based on experience
---
### **About the Role**
ITHR is seeking a dynamic and experienced **Senior Manager Cards & Payments Operations** to lead and optimize our end-to-end payment operations. This role is ideal for professionals with deep expertise in card issuance, acquiring, wallets, and UPI-based ecosystems, who are passionate about driving operational excellence and innovation in the fintech space.
---
### **Key Responsibilities**
- Lead and manage daily operations for **card issuance, acquiring, wallets, and UPI-based transactions**.
- Interface with **payment networks** (VISA, Mastercard, RuPay, NPCI) to ensure seamless **settlement, reconciliation, and dispute resolution**.
- Drive **automation, scalability, and efficiency** across transaction processing and customer support workflows.
- Ensure **compliance** with local and international regulations (RBI, PCI-DSS, ISO, etc.).
- Collaborate with **technology, compliance, and product teams** to support new payment features and enhancements.
- Monitor and analyze key **operational metrics** (e.g., transaction success rate, decline trends, TAT, fraud ratios).
- Lead **incident response and escalation management** with partner banks, processors, and service providers.
- Implement robust **fraud monitoring, chargeback, and dispute management** controls.
- Manage **vendor and partner relationships** related to cards and payment infrastructure.
- Support **audits, internal risk assessments, and regulatory inspections**.
---
### **Required Qualifications & Experience**
- 712 years of experience in **payments operations, digital banking, or fintech**.
- Proven exposure to **card schemes** (VISA, Mastercard, RuPay) and **UPI ecosystems**.
- Hands-on experience with **wallets, tokenization, APIs, and EMV transaction processing**.
- Strong understanding of **settlement, reconciliation, chargeback cycles, and dispute management**.
- Excellent knowledge of **regulatory frameworks** (RBI, NPCI, PCI-DSS).
- Experience with **banking systems, payment gateways, or fintech platforms**.
- Strong **analytical, communication, and stakeholder management** skills.
- Bachelors degree in **Engineering, Finance, or related fields** (MBA preferred).
---
### **Preferred Profile**
- Experience with **VISA, Mastercard, RuPay/NPCI**, fintech aggregators, or issuer/acquirer banks.
- Familiarity with **ISO 8583 messaging standards**, **UPI APIs**, and **RTGS/IMPS/NEFT** operations.
- **Host certifications** and experience with **certification tools** like **FIME FINSIM**.
---
### **Why Join ITHR?**
- Be part of a **fast-growing fintech environment**.
- Work on **cutting-edge payment technologies** and global integrations.
- Enjoy a **collaborative, innovation-driven culture**.
- Competitive compensation with **flexibility and growth opportunities**.
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ITHR Technologies Consulting LLC Careers (Manatal) ↗