Senior Order Management Associate - 11837

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of an Senior Order Management Associate at Coupa: We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution.

Order Processing & Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems. Support and resolve discrepancies via credits and rebills.

Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.

Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.

Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.

Data Integrity & Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.

Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.

Experience: A minimum of 5 to 7 years of direct experience in order management, sales operations, or a closely related field.

Education: Bachelor’s degree in business, Finance, or a related discipline (or equivalent practical experience).

Analytical Skills: Strong ability to analyse complex contracts and translate them into accurate system orders.

Communication: Excellent written and verbal communication skills, with a proven ability to manage stakeholder expectations.

Attention to Detail: Exceptional accuracy in data entry and contract review under tight end-of-month or end-of-quarter deadlines.

System Expertise: Hands-on experience using Zuora (for subscription billing) and NetSuite (ERP) is highly advantageous. Salesforce experience preferred.

Language Skills: Fluency in a second language (outside Native Spanish and English) is considered a strong plus, allowing for better support of our global customer base.

Industry Knowledge: Previous experience in a SaaS, technology, or subscription-based business model.

Portal Experience: Basic knowledge and experience working in customer portal environments (CSP, Ariba, etc)

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