Senior Relationship Manager - Commercial Banking

What You’ll Be Doing:

Client Acquisition and Onboarding: • Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth. • Ensure a seamless onboarding process for new clients, adhering to the bank’s compliance and regulatory guidelines.

Cross-Selling and Product Promotion: • Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products. • Maintain comprehensive knowledge of Rakbank's products and services to effectively meet client needs and drive business growth.

Financial Performance: • Meet Financial Targets: Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division. • Revenue Generation: Focus on generating low-cost transactional money and other revenue streams from the portfolio.

Compliance and Risk Management: • Ensure all client interactions and transactions comply with the bank’s policies, Central Bank guidelines, and other regulatory requirements. • Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.

Market Feedback and Innovation: • Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive. • Continuously seek ways to improve service delivery and client satisfaction.

Portfolio Management: • Manage and grow a portfolio of Business Banking, providing personalized banking solutions to meet their unique needs. • Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.

Client Service and Support: • Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams. • Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).

What We’re Looking For:

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred). • At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role • In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships. • Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.

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