Senior Site Reliability Engineer

Full Job Description

Collaborating closely with engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO's and averting incidents altogether when possible. Collaborating with the customers to understand their pain points around supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way. Communicate on a deeply technical level and be the single point of contact for interfacing with enterprise customers for handling service escalations and driving the issues to resolution. Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available. Enhancing customer facing experience by proactive alerting based on utilization, trends, resource health, etc. Analyze data and provide operational insights into customer experience to design and product teams, so that we can design features with supportability in mind. Embody our culture and values. 6+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration. These requirements include, but are not limited to the following specialized security screenings: 4+ years of experience running large scale cloud services. 2+ years of operational experience in improving Service Reliability, Availability and Performance. Understanding of Observability and MELT implementation patterns for large-scale services. Experience in Logic Apps and authoring Jupyter Notebooks. Experience in analyzing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems. Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity. Ability to deal with the ambiguity associated with working in a fast-paced environment. Influencing the product architecture and roadmap to make sure the customer-experienced supportability is always a key consideration when evolving the product.

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