Overview
About the Role This is the single technical thread from first discovery call through to a customer operating in production. Sitting inside the Commercial Organization, you work closely with Sales, Customer Success, Product, and Engineering to bridge pre-sales solutioning and post-signature delivery, owning the design you scope all the way to go-live. What You'll Do Run technical and process discovery with cross-functional customer stakeholders across supply chain, quality, logistics, and IT to uncover current-state workflows, data sources, systems, and constraints. Deliver tailored product demonstrations mapped to each customer's real lanes, products, and release processes rather than a generic script, and handle technical objections on the spot. Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and wha
Full job description
Full Job Description
About the Role
This is the single technical thread from first discovery call through to a customer operating in production. Sitting inside the Commercial Organization, you work closely with Sales, Customer Success, Product, and Engineering to bridge pre-sales solutioning and post-signature delivery, owning the design you scope all the way to go-live.
What You'll Do
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Run technical and process discovery with cross-functional customer stakeholders across supply chain, quality, logistics, and IT to uncover current-state workflows, data sources, systems, and constraints.
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Deliver tailored product demonstrations mapped to each customer's real lanes, products, and release processes rather than a generic script, and handle technical objections on the spot.
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Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and what is phased or excluded.
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Translate solution designs into scoped, sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.
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Partner with Sales and commercial leadership on proposals and order forms, ensuring every commitment is technically deliverable and flagging anything that is not.
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Carry your design into delivery by leading solution workshops and guiding configuration of lane qualification, command center, and automated product release modules through to go-live.
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Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.
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Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns to accelerate future deals.
What We're Looking For
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5 or more years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
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Proven ability to run technical discovery with cross-functional stakeholders and translate requirements into end-to-end solution designs.
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Demonstrated ownership of solution designs from pre-sales through implementation and go-live.
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Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies and long-lead items.
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Proficiency delivering customer-tailored demos and handling technical objections in live sales situations.
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Domain experience in supply chain, cold chain, logistics, or quality management systems and workflows.
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Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or control tower platforms.
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Comfort coordinating technical handoffs across Product, Engineering, and Delivery teams.
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Proficiency with design and documentation tools such as Figma or FigJam, and project tracking systems such as Linear or Jira.
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Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a strong plus.
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Experience in regulated industries such as pharma, food, or healthcare with compliance and traceability requirements is a plus.
Compensation & Benefits
Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available for this role.
Location
On-site in Chicago, Illinois, USA.
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Verification notes
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