Overview
OpenAI is recruiting a Senior Support Engineer in Dublin to troubleshoot complex API and production issues for strategic enterprise customers and operate proactive monitoring and incident-response systems.
Full job description
Responsibilities include advanced API troubleshooting, monitoring and alerting, incident response, reliability reviews, automation, operational metrics and support coverage for high-priority customers. OpenAI states a hybrid model of three office days per week and relocation assistance.
Requirements & qualifications
Requires a computer-science or related degree, 5+ years in technical operations such as SRE/NOC or comparable production support, strong monitoring/observability and incident-response experience, scripting or software engineering skills, cloud/distributed-systems knowledge and cross-functional communication.
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Verification notes
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