Overview
Cubic³ is recruiting a Senior Support Engineering Manager in Dublin to lead support and operations for its global connectivity platform.
Full job description
The manager leads a team of support and operations engineers, owns service performance and major-incident escalation, improves incident/change/problem/release processes, and drives observability, automation and permanent root-cause fixes.
Requirements & qualifications
Requires leadership of comparable support teams across time zones, mobile or IoT connectivity domain knowledge, major-incident ownership, vendor/network-partner management, operational metrics experience, strong communication and ITIL-aligned process experience. eSIM/eUICC exposure and ITIL certification are desirable.
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