Senior Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role  

Mon-Fri, 38 hours a week reporting to our Erina office.  

We are seeking a Senior Systems Engineer to support and maintain client IT environments.  

This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. 

Key responsibilities of the role include but may not be limited to the following: 

Provide remote and onsite IT support for client environments 

Troubleshoot, repair, configure, and upgrade hardware, networks, and systems 

Work with clients to gather requirements and recommend technology solutions 

Support projects including migrations, upgrades, and infrastructure changes 

Create and maintain technical documentation and designs 

Monitor systems, manage incidents, and ensure standards compliance 

Liaise with vendors and provide pre‑sales technical support’ 

Act as an escalation point and mentor junior team members 

Continuously improve, automate, and document technical processes 

Who are we looking for 

This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.  

In addition to a confident and professional manner, the role requires solid technical expertise including: 

5+ years’ experience working in a Senior Engineer role 

Proven ability to consistently meet SLAs, utilization targets, and performance measures  

Tertiary qualification in a relevant field with mid‑to‑high level industry certifications  

Strong experience designing, implementing, and troubleshooting modern IT solutions  

Demonstrated success delivering multiple projects end to end  

Solid background in enterprise networking, security appliances, and SD‑WAN  

Hands‑on experience with routing and switching (BGP, OSPF, VRRP)  

Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud  

Good understanding of TCP/IP, IT security, and multi‑server environments  

Clear, accurate documentation and communication skills  

Natural leadership qualities with the ability to mentor and collaborate  

Client‑focused, organized, and able to perform under pressure  

Strong problem‑solving skills and a genuine desire to learn and share knowledge 

 What we offer 

A friendly team environment with a strong technical support network 

Broad range of options for training and developing your IT skills 

Opportunity to work with the IT industry's latest technologies 

Internal career growth for high performers and IT super-stars 

Cost price on products from our suppliers 

Lunches and snacks  

Comprehensive Employer Assistance Program 

Bonuses and incentives for upskilling  

Referral bonus 

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