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Job Details: Must know Active Directory Architecture, FSMO, Trusts, replication issues, GPO troubleshooting, Sites and services DNS troubleshooting DHCP knowledge Windows Server core troubleshooting (Server performance analysis, BSOD,) Server Hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) / Raid troubleshooting. Backup troubleshooting Windows cluster troubleshooting & Migration and log analysis. Windows patching troubleshooting Root Cause Analysis (RCA) for Major Incidents and P1/P2 cases Migration - DHCP\AD\File and print server. Certificate authority (Root CA / Subordinate CA), IIS website renewals. Azure resources management Azure AD connect ITIL Process 24*7 rotation shifts Good to have VMware Azure Certification ( AZ-104) Windows in place Upgradation Storage Basic Network Basic Basic PowerShell Scripting Windows vulnerability Defender . Roles and Responsibilities Providing support to US & Europe customers hence communication should be crisp . Interact with customers, end-users and team members. Escalation point for lower tier technical teams Installation, configuration, maintenance and support for hardware, operating systems and applications Participation in completing customer change requests and problem ticket resolution outside of normal business hours. TRAVEL: up to 15%
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