Overview
Lead, coach, and grow a multidisciplinary UX organization, creating clarity, accountability, and a high-performing culture across full-time employees (FTE), vendor, and agency design talent. Drive UX strategy for emerging AI-assisted experiences, evolving search behaviors, and personalized customer journeys that improve discoverability, engagement, conversion, and customer experience quality. Establish scalable UX standards and decision frameworks that help teams prioritize highest-impact web experiences, resolve tradeoffs, and improve consistency across the commercial web ecosystem. Use customer insight, experimentation, telemetry, and business performance data to guide UX investments and demonstrate customer and business impact. Embody our Culture and Values Bachelor's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 7+ years in UX, product
Full job description
Full Job Description
Lead, coach, and grow a multidisciplinary UX organization, creating clarity, accountability, and a high-performing culture across full-time employees (FTE), vendor, and agency design talent. Drive UX strategy for emerging AI-assisted experiences, evolving search behaviors, and personalized customer journeys that improve discoverability, engagement, conversion, and customer experience quality. Establish scalable UX standards and decision frameworks that help teams prioritize highest-impact web experiences, resolve tradeoffs, and improve consistency across the commercial web ecosystem. Use customer insight, experimentation, telemetry, and business performance data to guide UX investments and demonstrate customer and business impact. Embody our Culture and Values Bachelor's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 7+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives , or related work experience Master's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 4+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives, or related experience OR Bachelor's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 9+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives, or related experience OR equivalent experience. Experience leading and developing multidisciplinary design teams, including senior individual contributors, managers, vendors, or agency partners in complex enterprise environments. Experience influencing senior stakeholders, resolving cross-functional tradeoffs, and aligning teams across product marketing, engineering, analytics, content, search engine optimization (SEO), brand, and business functions. Experience translating complex customer, business, and technical requirements into clear UX strategy Experience building or scaling design systems, templates, or UX standards across large digital ecosystems. Experience improving digital experiences through data, experimentation, customer research, telemetry, and business outcome measurement. Experience with AI-enabled experiences and evolving search or discovery behaviors in digital environments. Experience operating in global enterprise, consulting, agency, or matrixed environments with multiple senior stakeholders and competing business priorities.
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