Overview
Lead, support and develop a team Keep day-to-day operations running smoothly and meeting targets Coach the team, give regular feedback and manage performance Act as a key point of contact for the client and manage expectations and escalations Keep an eye on performance, spot risks early and improve how things are done Plan coverage and resourcing to match demand Report regularly on how the team and service are performing Work with internal teams to remove blockers and raise the bar on delivery
Full job description
Main Responsibilities
- Lead, support and develop a team
- Keep day-to-day operations running smoothly and meeting targets
- Coach the team, give regular feedback and manage performance
- Act as a key point of contact for the client and manage expectations and escalations
- Keep an eye on performance, spot risks early and improve how things are done
- Plan coverage and resourcing to match demand
- Report regularly on how the team and service are performing
- Work with internal teams to remove blockers and raise the bar on delivery
Qualifications And Requirements
- Solid experience managing people and operational processes.
- A good grasp of performance metrics, targets and service standards
- Confident managing client or stakeholder relationships
- Strong problem-solving and a calm, organised approach to escalations
- Comfortable with common operational and ticketing tools
- Excellent written and spoken English
- Strong leadership and people-development skills
- Happy working in a fast-paced, changing environment
Requirements & qualifications
- Solid experience managing people and operational processes.
- A good grasp of performance metrics, targets and service standards
- Confident managing client or stakeholder relationships
- Strong problem-solving and a calm, organised approach to escalations
- Comfortable with common operational and ticketing tools
- Excellent written and spoken English
- Strong leadership and people-development skills
- Happy working in a fast-paced, changing environment
Tips for this job
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Verification notes
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